Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
Thank you for shopping at Glowora4.
Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We offer free returns within 30 days of delivery.
To qualify for a return:
- The item must be returned within 30 calendar days after delivery.
- The item must be unused or gently used.
- The item should be returned in its original packaging whenever possible.
- Proof of purchase or order confirmation is required.
Free Return Shipping
Glowora4 provides free return shipping for eligible returns.
Our customer service team will provide a prepaid return label along with return instructions.
Refunds
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly send a replacement at no additional cost.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days after delivery.
Include:
- Order Number
- Photos of the item
- Photos of the package
Our team will resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons if they have been used or damaged by the customer.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, contact us at: